Shipping & Returns
Satisfaction Guaranteed!
RcBros Hobbies wants our customers to be completely satisfied with their shopping experience with us. If for any reason you don't like or don't want something you purchased from RcBros, you may return New and Unused merchandise within 30 days unless the item is a special order item; special order refunds are subject to a 15% restocking fee. Please purchase insurance for any return shipments, as we are not responsible for merchandise that gets lost or damaged in transit. New and unused merchandise must be returned with their original packaging. If you choose to refuse your package upon delivery, once we receive the package back to our store, we will refund your order minus any fees associated with your package.
Please send returned product merchandise to:
RcBros
1657 Della Way NE
Keizer, OR 97303
Defective Merchandise
If for any reason you receive what you believe to be defective merchandise, please e-mail us at sales@rcbros.com and we'll be sure to replace the defective piece(s) for you.
Shipping and Handling
(We do not ship orders on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the United States. We ship everything USPS Priority Flate Rate envelope unless arranged via e-mail. All shipments come with an online USPS confirmation number, these numbers are subject to be updated via USPS. RcBros is not responsible for timely updates.
International orders are shipped via USPS Priority mail International Flate Rate Envelopes. Packages are only marked as gift under per customer request. We are not responsible for international ship times however we do our best to help those waiting for longer then 4 weeks. If you believe your package has been lost, please contact us.
Pricing for shipping options will be presented before you finish your checkout. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.
Shipping Times
RcBros is a part time business and orders are updated in the evenings and shipped in the morning. Please allow 1-3 days for your order to be updated and shipped. We try our best to ship and update every day, however sometimes a short delay can occur.
